Privacy Policy

Effective Date: [January 2024]

Healer Balagi is committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and other details provided when you fill out forms or contact us.
  • Service Information: Details shared during consultations or service bookings.
  • Technical Information: IP address, browser type, and browsing behavior collected via cookies to enhance website functionality.
  • Payment Information: Details required for processing payments, handled securely by third-party payment processors.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • To provide and personalize our services.
  • To respond to inquiries or requests.
  • To process bookings and payments.
  • To improve our website and services.
  • To comply with legal obligations or protect against misuse.

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent, when you provide information voluntarily (e.g., inquiries, booking forms).
  • The necessity to perform a contract (e.g., delivering services you request).
  • Legitimate interests, such as improving our services or website performance.

4. Data Sharing and Third Parties

We do not sell or share your personal data with third parties for marketing purposes. However, we may share information with trusted third parties, such as:

  • Payment processors to handle transactions securely.
  • Service providers to assist with website functionality (e.g., hosting providers).
  • Legal or regulatory authorities if required by law.

5. Data Storage and Retention

Your personal data is stored securely and retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Restrict processing of your data in certain circumstances.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.

To exercise your rights, please contact us at balagi@healerbalagi.com

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies may collect information such as browsing behavior and preferences. You can manage or disable cookies through your browser settings.

For more details, please see our Cookie Policy.

8. Security Measures

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.

9. International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as standard contractual clauses or equivalent measures.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Information

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

  • Email: balagi@healerbalagi.com
  • Phone: +27 73 190 7351
  • Address: 6611 S Victoria Ave #02, Los Angeles, CA 90043, USA

12. Complaint Resolution

If you believe your rights have been violated, you may lodge a complaint with your local data protection authority.